Frequently Asked Questions
HEALTH & SAFETY
Ensuring the health and well-being of our employees and guests is our most important priority.
The Anner Hotel are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.
1. Are there any changes to check in or check out?
Our check in/check out time remains the same however, we will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules.
Guests should adhere to the physical distancing in place in the lobby whilst checking in and checking out.” Please wait here” foot placements will be situated in hotels where the floor coverings allow.
Sanitising stations will be provided at the main entrance.
Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.
Each guest will receive a Welcome letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.
Elevator signage will advise that only two guests may travel per elevator.
2. Will Valet Parking & Porterage Services be Offered?
No valet parking will be available. Porters will be unable assist with removing luggage from the car in order to comply with safety protocols and social distancing.
If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter to sanitise the handle again.
3. Do I need to wear a mask?
Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Face coverings should be worn by customers in public areas, when arriving to and leaving their table when in the Restaurant and bar.
Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.
4. Are there any changes to my room?
Certain items will be removed from your room such as notepad and pens, surface trays and cushions and throws.
Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)
Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request
We will not be operating a mini bar service however all items will be available through room service including soft drinks, wine and spirits, snacks and treats
Tea and coffee making facilities will available in the room
Bottled water will continue to be provided in the room for your compliments
Rooms will only be cleaned on request. We will provide clean, towels, sheets, toiletries on request. This is to safeguard our team and guests.
5. What additional cleaning protocols are being introduced?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, luggage racks and flooring. High touch points will also be coated in antimicrobial film to inhibit the growth of any virus on these surfaces
6. Will there still be a buffet breakfast?
Buffet breakfasts will be limited. Order will be taken for Juice, Tea/ Coffee, Breads, Hot breakfast as always is the case at The Anner Hotel, will be cooked and served from the kitchen to ensure the highest quality of breakfast for you. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be one use disposable menus.
7. Will the restaurants and bars be open?
Yes, the restaurants and bars will be open and appropriate changes to seating will be made to accommodate social distancing. Buffet and table-side service will be limited, however, a delicious a la carte offering to include seasonal specials and signature dishes will be served as normal. To facilitate safe distancing in our kitchens, the range of menu items on some menus may be slightly reduced, however all dishes will be of or normal excellent standard.
8. Will our leisure centre operate as normal?
Our Swimming pool, children’s pool and jacuzzi will operate as normal from June 29th, however, for safety reasons the sauna and steam room will not be operational. The Gym will open in line with the Government roadmap on July 20th. In order to ensure safe distancing, the changing rooms will only be able to accommodate 4 people at any one time. As such we would recommend changing and showering in your own bathroom, to ease your access to the facilities and use your dressing gown to travel to and from the pool.
Q: Where exactly is the Anner Hotel?
Thurles, Co Tipperary. Located within 1.5 hours of every major city in Ireland. Just 6 minutes off the M8 Motorway.
Q: How close are you to Thurles Train station?
We are located just 2k from Thurles Train station
Q: What are the coordinates of the Hotel?
52.6788° N, 7.7962° W
Q: Does the hotel have a car park?
Yes, free parking is available for guests
Q: Is there parking for Buses & Oversized Vehicles?
Q: What time is check out?
Q: Is it possible to get a late checkout?
Q: What time is check-in?
Q: What is the hotel’s credit card policy?
Credit card details are taken on time of reservations and confirmed on arrival of guest
Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Yes, we offer Champagne, Prosecco Wine, Chocolates & Fruit - contact us directly to organise.
Q: What type of room should I book for three adults?
Q: Do you have family rooms?
Yes - you can see them here
Q: Are cots for children available?
Q: Do you have wheelchair accessible rooms?
Q: Does the hotel provide international adaptors?
Yes, they are available for purchase form in house vending machines
Q: Do you offer hairdryers in your guestrooms?
Q: Do you provide irons and ironing boards for use during my stay?
Q: Is internet access available?
Q: What is the cancellation policy?
48 hours prior to your arrival date to avoid being charged one night’s accommodation.
Q: What time is breakfast served?
Monday – Friday 7am – 10am
Saturday – Sunday 7.30am – 10.30am
Q. What time is serve food?
Carvery Lunch Daily 12.30pm – 2.30pm
Evening Meals Daily 5pm – 9pm
Friday & Saturday Night 6pm – 9pm
Seasons Restaurant Sunday Lunch 1pm – 3pm
Q: Do you have 24-hour room service?
Yes, full menu available 7.30am to 10pm – limited selection 10pm to 7.30am
Q. What fitness facilities do you have at the hotel?
Fully equipped Gym (over 16’s only) offering a full range of cardio and resistance equipment
Q. Do you have a swimming pool?
Yes 18m deck level swimming pool. With a depth of 4ft2”,
Q: Do you have a jacuzzi?
Q: What is there to do around the hotel?
Our Kids Club opens Bank Holidays and throughout the Summer School Holiday
Mature Gardens to relax in, outdoor Patio area for drinks and dining. The hotel is located within a 10 minute walk of the town centre, where guests can enjoy a range of shops, Bars, Park, Cinema and Semple Stadium.